Refund policy

Return & Refund Policy

Thank you for shopping with The Posh Pouch by Julia M. We want to ensure you have a transparent and positive experience. Please read our policy below regarding returns and refunds.

30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn or unused).

  • Equipped with all original tags.

  • In its original packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at poshpouchbyjuliam@gmail.com.

  1. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

  2. Note: Items sent back to us without first requesting a return will not be accepted.

Specific Circumstances

Wrong, Damaged, or Defective Products

If you receive a flawed or incorrect item, please contact us immediately at poshpouchbyjuliam@gmail.com with photos of the product.

  • Wrong Product: We will provide a return shipping label. Once the tracking is active, we will ship a replacement immediately.

  • Defective/Damaged: We only offer exchanges for items that arrive damaged or defective. We will process a free exchange for the same product.

Change of Mind

Please choose your items carefully regarding color, size, and texture. We do not accept returns or refunds for a change of mind.

Order Cancellations

We process and ship orders quickly. If you wish to cancel your order, please contact us immediately. While we will try our best to halt the process with our department, we cannot guarantee cancellation once the order has been processed or shipped.

Fees & Non-Returnable Items

  • Restocking Fee: We do not charge a restocking fee.

  • Non-Returnable Items: We cannot accept returns on gift cards, downloadable software, or specific health/personal care items.

  • Sale Items: Only regular-priced items may be refunded. Items purchased on sale are final sale.

  • Gifts: We do not currently offer refunds for items received as gifts.

Refund Process

  1. Inspection: Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

  2. Timeline: If approved, you will be automatically refunded on your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund (typically reflecting in your account within 4 days of processing).

  3. Late Refunds: If 15 business days have passed since your approval and you still have not received your refund, please first check with your bank and credit card provider. If the issue persists, contact us at poshpouchbyjuliam@gmail.com.

Contact & Shipping Information

Return Shipping Address:

211 SE Tequesta Ct,

Blue Springs, Missouri 64014,

United States

Customer Service:

  • Phone: +1 617-335-1757

  • Email: poshpouchbyjuliam@gmail.com